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Feature

Incidents, Safeguarding & Complaints

Record incidents, safeguarding concerns and complaints in one place. Each record carries actions, outcomes, lessons learned and duty of candour steps, with an append-only history.

Reg 13 – Safeguarding service users from abuse and improper treatmentReg 16 – Receiving and acting on complaintsReg 20 – Duty of candourKey question: SafeKey question: Responsive

What it does

  • Incident and safeguarding reporting from office or carer app
  • Complaints log with response timescales
  • Duty of candour prompts on notifiable safety incidents
  • Actions, outcomes and lessons learned per record
  • Append-only history, no silent edits
Works with

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See Incidents, Safeguarding & Complaints in action